The Certified HR Administrator
5 DaysThe Certified HR Administrator - Virtual Learning
Course Methodology
To provide a more practical element to the course, participants are required to develop an employee handbook and an organization structure using computer stations provided by Al Mawred . In addition, a live demo of an HR system will be provided in order to highlight major features and develop a system's business requirements.
Course Objectives
By the end of the course, participants will be able to:
- Identify the role of HR administrators within the HR structure of their organization
- List and develop competencies required for successful HR administrators
- Apply the main principles of business and report writing
- Produce written human resources correspondence and sample HR reports
- Determine legal documents required to collect and maintain for employees.
- Create their organization’s employee handbook
Target Audience
HR administrators and officers who wish to develop their knowledge and improve their HR administration skills.
Target Competencies
- Deciding and initiating action
- Relating and networking
- Communication skills
- Business writing
- Following instructions and procedures
- Planning and organizing
- Achieving goals and objectives
Course Outline
- The HR administrator in organizations
- Major roles and responsibilities of HR administrators
- A look at the HR administrator’s job description
- The HR administrator’s position within the HR department
- Professional qualifications as a competitive advantage
- Competencies of successful administrators
- Technical competencies
- Behavioral competencies
- Assessing and developing your competencies
- The evolving role of the HR administrator
- Certifications for administrators
- Human resources and communication
- Definition of communication
- Communication in HR
- Characteristics of an effective HR communicator
- Questioning techniques
- Listening and empathy
- Interviewing techniques:
- The STAR technique
- The FACT technique
- The probing technique
- The leading technique
- Basics of public speaking
- HR business communication and HR reports
- Basics of business writing
- Writing HR reports
- Common mistakes in writing HR correspondence and reports
- Examples of HR correspondence and reports
- HR measurements and reporting
- Research terms and techniques
- Frequently used HR metrics
- Calculating HR metrics
- Recruitment metrics
- Retention metrics
- Compensation and Benefits metrics
- Training and development metrics
- Employee documentation and record keeping
- Purpose and objective of record keeping
- Employee files: legal documents to maintain
- Developing an orientation package: documents to provide to new hires
- Policies, procedures and work rules
- Developing an organization’s employee handbook
- Purpose of the handbook
- Sections of the handbook
- the process of developing handbook
- Workshop: draft of employee handbook
Mawred Certificate
Mawred Certificate courses by Al mawred Training & Consulting are designed for those willing to challenge themselves and go the extra distance...
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Virtual Schedule
Classroom Schedule
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