Interpersonal Communication Skills
5 DaysInterpersonal Communication Skills
Course Methodology
This course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition, case studies, roundtable discussions, and role plays will be used to ensure the course's contents are practical and ready for implementation.
Course Objectives
By the end of the course, participants will be able to:
- Apply the skills necessary to communicate in an effective manner
- Demonstrate their ability to communicate across cultures
- Employ techniques for listening actively and empathically
- Manage interpersonal conflict
- Handle feedback and criticism constructively
Target Audience
Employees, supervisors, managers and others seeking to improve their communication skills both on and off the job.
Target Competencies
- Verbal and nonverbal communication
- Influencing others
- Assertiveness
- Active listening
- Building rapport
- Networking and giving feedback
- Conflict management
Course Outline
- Effective Communication
- Introduction to communication
- Communication levels and definitions
- Communication functions
- The 4 principles of interpersonal communication
- Elements of the communication process
- Communication delivery aspects
- Nonverbal communication
- Building rapport
- Where can miscommunication occur?
- Barriers to effective communication
- Overcoming communication barriers
- The communication funnel
- Communication Across Cultures
- Improving cross-cultural communication: Guidelines
- 'DiSC' personal development profile
- Stages of team development
- The arts of persuasion
- Areas of growing your sphere of influence
- Communicating within multicultural teams
- Stages of team growth
- Universal laws of persuasion: Process
- Active Listening
- Hearing versus listening
- Active versus passive listening
- Tips to improve active listening skills
- 3 aspects of active listening
- Active listening skills inventory
- Using different questioning techniques
- Closed and open questions
- Probing questions
- Pitfalls of leading questions
- Communication Behavior and Conflict Management
- Assertive, passive, and aggressive behaviors
- Verbal and nonverbal components of communication behaviors
- Conflict management
- Types of conflicts
- Sources of conflicts
- Conflict management styles
- Essential conflict management skills
- Learning to say 'no'
- Guidelines for applying 'no'
- Constructive Feedback and Criticism
- Understanding constructive feedback
- The value of feedback
- Positive versus negative feedback
- Giving constructive criticism
- Receiving criticism
Mawred Certificate
Mawred Certificate courses by Al mawred Training & Consulting are designed for those willing to challenge themselves and go the extra distance...
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Classroom Schedule
Virtual Schedule
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