Feedback and How to Master It
Course Methodology
The workshop uses a mix of facilitated and instructor-led sessions to deliver the key learning points and extract the required deliverables from the audience. Role-plays and behavior modeling will be two critical methodologies in this workshop.
Course Objectives
By the end of the course, participants will be able to:
- Define feedback and contrast it with opinions, reactions, and evaluations
- List the global best practices for providing feedback and decide which one to use based on the situation
- Provide feedback that enhances a recipient’s esteem and improves performance
Target Audience
All managers and senior professionals involved in setting, reviewing, or improving the performance of others at any level in the organization.
Target Competencies
- Setting expectations
- Performance monitoring
- Questioning and active listening
- Motivating and enhancing self-esteem
Course Outline
- Clarifying the Misconception
- Feedback: how different is it from opinions, evaluations, and appraisals
- The reason why it has nothing to do with ‘feeding back’
- Best Practices for Providing Feedback
- GROW, SBI, COIN, CLEAR, BOOST, NVC, DESC and
- The Harvard HEAR framework
- Other popular models and their uses
- The secret recipe: From negative to positive
- The skills for effectively providing feedback
- The importance of language and terminology used
- Managing Reactions to Feedback
- Barriers to giving feedback
- Reasons for accepting or resisting feedback
- 6 tips to remember about feedback
Mawred Certificate
Mawred Certificate courses by Al mawred Training & Consulting are designed for those willing to challenge themselves and go the extra distance...
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Classroom Schedule
Virtual Schedule
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